General Terms and Conditions of Sale (GTC) of BABSA Boutique Home
Welcome to BABSA Boutique Home. To ensure a pleasant experience for all our guests, we invite you to carefully read our terms and conditions of sale.
Preamble
These general terms and conditions of sale (GTC) govern the contractual relationship between BABSA Boutique Home (DOSA sarl – ICE 003597286000057 – Tax ID 66109768), located in Douar Laarab, Essaouira, Morocco, and any customer booking a stay. By booking a stay with BABSA Boutique Home, the customer accepts these terms and conditions without reservation.
Booking and Confirmation
Reservations can be made via our website, by email (to sabine@babsahome.com ), by phone/message, or via our partner platforms. The necessary information includes full name, contact details, desired dates of stay, room type and any special requests.
The reservation is considered confirmed upon payment of a 50% deposit of the total cost of the stay. For reservations made within 15 days of arrival, 100% payment is required.
The deposit payment must be made within 48 hours of the booking request to validate it.
The balance of the stay is payable 15 days before arrival.
Prices and Payment
Prices shown are in Moroccan Dirhams. They include accommodation and breakfast unless otherwise stated. Local tourist taxes are extra.
Payments can be made by bank card (Visa, MasterCard), in Moroccan dirhams (MAD) or in euros (exchange rate 1 € = 10.50 MAD). Checks are not accepted.
The balance for food and drinks, meals and extras during the stay is payable upon departure.
Cancellation and Modification Conditions
Any cancellation/modification must be notified in writing (email to sabine@babsahome.com).
Cancellation more than 60 days before the scheduled arrival date: deposit fully refunded.
Cancellation between 45 and 60 days before the scheduled arrival date: 50% of the deposit will be refunded.
Cancellation between 15 and 45 days before the scheduled arrival date: the deposit will not be refunded.
Cancellation made less than 15 days before the scheduled arrival date: The entire reserved stay will be charged.
In case of early departure or no-show: The entire reserved stay will be charged.
Arrival and Departure
Rooms are available from 4:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure.
In case of late arrival (after 9:00 PM), the customer must inform the establishment in advance.
Responsibility
BABSA Boutique Home declines all responsibility in case of loss, theft or damage to customers' personal belongings in the establishment.
Children must be under the constant supervision of their parents or guardians. BABSA Boutique Home cannot be held responsible for accidents involving unsupervised children.
Internal Regulations
Smoking is prohibited in the bedrooms and indoor common areas of the house.
Pets are not allowed, except for guide dogs accompanying people with disabilities.
Guests agree to respect the peace and quiet of the premises. Any disturbance or inappropriate behavior may result in eviction without refund.
Gift Cards
BABSA Boutique Home gift cards are valid for 12 months from the date of purchase. They can only be used for services offered by BABSA Boutique Home in Essaouira, including accommodation, meals, and souvenirs available on site. Gift cards are non-exchangeable, non-refundable, non-divisible, and cannot be split, and no change will be given. If not used within the specified period, they will be considered expired and will not be eligible for a refund or extension.
Personal Data
The information collected during the booking process is necessary for the management of your stay and is treated confidentially, in accordance with current regulations.
Disputes
These general terms and conditions of sale are subject to Moroccan law.
In the event of a dispute, the parties agree to seek an amicable solution before resorting to the competent courts.
Contact
For any questions or special requests, please contact us at sabine@babsahome.com or +212 605 886 001.
Thank you for your trust and welcome to BABSA Boutique Home!